Pre-Check in online - Why We Ask for Your ID and Signature Before Your Stay 🏡🔐

At Cielo Stays, your comfort, safety, and privacy are our top priorities. As a licensed vacation rental management company, we follow all rules and regulations set by the City of Hollywood, which include verifying the identity of every guest staying in our properties.

📝 Why Do We Need Your Information?

The city requires us to:

• Verify who is renting the unit
  

• Keep a record of each guest’s stay
  

• Have each guest sign a rental agreement
  

This is part of maintaining a safe and secure environment for all our guests and neighbors.

🔐 Is My Information Safe?

Yes — your information is 100% secure. Here's how we protect it:

• We use advanced encryption to protect your data during the upload and signature process.
  

• All information is stored on specialized, secure servers designed specifically for handling sensitive data.
  

• Your data is never shared and is automatically deleted after your stay, following strict privacy protocols.
  

💡 What Do You Need to Do?

• Click the secure link we provide via email or text.
  

• Upload a photo of a valid ID (passport, driver’s license, etc.).
  

• Sign the rental agreement digitally — it only takes a minute!
  

That’s it! Once this step is complete, we’ll be able to fully confirm your stay.

⚠️ Important ❗:

• Only click the link if it comes from our official phone number: 850-812-4356 or our email: hi@cielostays.com.
  

• If you receive a message claiming to be from Cielo Stays but it’s not from this number, please do not click on any links and reach out to us directly to confirm. Your safety is our priority.